Privacy Policy Overview
This Privacy Policy explains how luxioio collects, uses and protects personal information when providing legal services to real estate professionals and their clients in Thailand. We process data necessary for contract execution, compliance checks and communication related to transactions. Our offices are located at 120, ARD. NK. 1021, Amphoe Bung Khla District, Bueng Kan Province 38000, Thailand. For questions, contact us at +66949693499 or through the website luxioio.pro.
Key Definitions
Below are definitions of terms used in this policy to clarify the types of data we handle and the services we provide.
What Data We Collect
We collect data that is necessary to deliver legal services and that supports the safe and compliant operation of our practice. We aim to minimize collection and only retain data for as long as needed for legitimate purposes.
Data You Provide Directly
When you contact luxioio or sign up for services, you may provide the following categories of information:
- Identity details: full name, copy of passport or national ID, date of birth where necessary for verification.
- Contact details: postal address, email address and phone number used for communication and notifications.
- Transaction details: property addresses, contract terms, client instructions and related documentation required for legal work.
- Business information: bank details or payment receipts for invoicing and verification of transactions when required.
- Communications: messages, emails and notes arising from consultations, meetings and negotiations.
- Compliance documents: KYC/AML documents, proof of ownership or corporate records needed to complete legal checks.
Data Collected Automatically
When you visit luxioio.pro or use our online tools, we may collect information automatically to maintain site security, analyze usage and improve the experience.
- Device and browser information such as device type, browser version, operating system and screen resolution.
- IP address and approximate geolocation used for security monitoring and fraud prevention.
- Usage data including pages visited, time on site, click activity and form interactions for analytics and service improvement.
- Cookies and similar tracking technologies used to remember preferences and enable functionality.
- Error and diagnostic logs to monitor performance and troubleshoot technical issues.
- Referrer information identifying how you accessed our site for analytics and marketing attribution.
Data from Third Parties
We may receive information about you from trusted third parties when relevant to a transaction or legal matter.
- Payment processors and banks to verify payments and handle billing.
- Public registries and property records for title checks and due diligence.
- Professional partners such as agents, notaries, surveyors and translators providing materials needed for legal work.
Purposes of Processing
We use personal data to perform core legal services and for a limited set of supporting purposes:
- To prepare, review and execute contracts and legal documents required for property transactions.
- To communicate with clients and counterparties about case status, negotiations, appointments and regulatory requirements.
- To perform identity verification and anti-funds laundering checks where required by Thai law.
- To manage billing, payments and business records related to our services.
- To protect our systems and users by detecting fraud, abuse and security incidents.
- To analyze service performance and improve our workflows, templates and user experience.
- To comply with legal obligations and respond to lawful requests from authorities.
- To resolve disputes and enforce our contractual rights in connection with the provision of services.
Legal Bases for Processing
We rely on appropriate legal bases to process personal data depending on the purpose, such as contractual necessity, compliance with legal obligations, consent and legitimate interests.
- Performance of a contract: processing necessary to provide legal services you have requested.
- Legal obligation: processing required to comply with Thai statutory duties, such as tax and anti-funds laundering rules.
- Consent: where you have explicitly given permission for specific uses such as marketing communications.
- Legitimate interests: limited processing to secure our systems, prevent fraud and pursue claims, balanced against your rights.
Applicable Data Subject Rights
Where European data protection rules may apply, individuals have specific rights. We explain those rights and how to exercise them below.
- Right of access: you may request confirmation of whether we process your personal data and obtain a copy of the data held.
- Right to rectification: you can request correction of inaccurate or incomplete information.
- Right to erasure: in certain circumstances you may request deletion of your personal data, subject to legal and contractual retention obligations.
- Right to restriction and objection: you may ask us to limit processing or object to processing based on legitimate interests or direct marketing.
- Right to data portability: where applicable, you may request a copy of your personal data in a structured, commonly used format.
- Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting processing prior to withdrawal.
Cookies and Tracking Technologies
We use cookies and similar technologies to provide and improve our website, understand usage patterns and support functionality required for service delivery.
Common types include session cookies (temporary), persistent cookies (longer-term), and third-party cookies used by analytics or advertising partners.
We categorize cookies as strictly necessary, performance, functional and marketing. Strictly necessary cookies enable core site features and cannot be disabled from our side.
You can control cookie preferences through your browser settings or the cookie banner on luxioio.pro. Blocking certain cookies may affect website functionality.
Detailed Cookie Policy
How We Share Personal Data
We share personal data only as needed to deliver services or to meet legal requirements. Sharing is limited and governed by confidentiality agreements and data protection standards.
- Service providers: firms that support our operations, such as cloud hosting, document management and payment providers.
- Professional partners: counterparties, notaries, surveyors and escrow agents involved in a transaction.
- Regulatory and law enforcement bodies when required by law or to respond to legal process.
- Affiliates and corporate advisors where needed for case management or corporate administration.
- Prospective buyers or counterparties in the course of a property transaction when disclosure is necessary for the deal.
- Third-party analytics and marketing platforms if you have consented to such use.
International Data Transfers
Because we operate online and work with international partners, personal data may be transferred to jurisdictions outside Thailand. We apply safeguards and limit transfers to entities that meet appropriate protections.
Safeguards include contractual data protection clauses, vetting of service providers, access restrictions and technical controls such as encryption. Transfers are only made where necessary for the provision of services.
Data Retention
We retain personal data only for as long as necessary for the purposes described, and to satisfy legal, regulatory and business record-keeping requirements.
Account and client relationship records are retained for the duration of the engagement and typically for up to seven years afterward to comply with tax and professional record obligations.
Communications, case notes and email correspondence are retained for a period aligned with the relevant matter, typically up to five years after case closure unless longer retention is required by law.
System logs and analytics data are retained for operational and security purposes for up to two years, with anonymized aggregates kept longer for service improvement.
When retention periods expire or you request deletion where permitted, we remove or anonymize personal data unless retention is required for legal reasons. Deletion requests are processed in accordance with applicable law.
Security of Personal Data
We apply organizational, technical and administrative measures to protect personal data against unauthorized access, loss or unlawful processing. Security measures are reviewed regularly and adapted to evolving risks.
- Technical controls such as encryption in transit and at rest for sensitive data.
- Access controls and role-based permissions to limit data access to authorized personnel only.
- Regular security assessments, staff training and incident response procedures to detect and manage security events.
Your Rights
To exercise your privacy rights, request access, correction, deletion or raise a concern, contact our privacy team. We will respond within reasonable timeframes and in accordance with applicable law. Contact details: luxioio Co., Ltd., 120, ARD. NK. 1021, Amphoe Bung Khla District, Bueng Kan Province 38000, Thailand; phone +66949693499; email via luxioio.pro/contact.
- Right to access personal data we hold about you and obtain a copy of that data in a readable format.
- Right to correct or update inaccurate or incomplete personal information in our records.
- Right to request deletion of personal data where processing is no longer necessary or lawful.
- Right to restrict or object to processing in certain circumstances, including direct marketing.
- Right to data portability to receive your personal data in a structured, commonly used format.
- Right to withdraw consent for processing where consent was previously provided, without affecting prior processing.
- Right to lodge a complaint with a supervisory authority if you believe your data is misused.
- Right to be informed about automated decision-making and to request human review where applicable.
How to exercise your privacy rights
To exercise any of your privacy rights, submit a written request to our privacy team. Include your name, contact details, a clear description of the request and any documents that verify your identity. We may ask for additional information where necessary to confirm your identity and process the request for protection of personal data.
We aim to respond to verified requests within 30 days. Complex requests may require additional time; if so, we will inform you and provide an estimated completion timeline.
Marketing communications
luxioio may send promotional communications about legal services, industry updates and offers relevant to real estate professionals in Thailand. Communications are tailored to your preferences and the services you use. We use email, SMS and phone for marketing where permitted by law and your consent.
You can opt out of marketing messages at any time by following the unsubscribe link in our emails, replying STOP to SMS, or contacting [email protected]. Opting out will not affect transactional messages about services you currently use.
Children's privacy
Our services are designed for professional users and are not directed at children. We do not knowingly collect personal data from individuals under 18. If we learn that we have collected a minor's data without verification of parental consent, we will take steps to delete that information promptly.
Third-party links
Our site may include links to third-party sites and services. luxioio is not responsible for third-party privacy practices or content. Review the privacy policies of any external site before providing personal information.
Changes to this privacy policy
We may update this policy to reflect legal, regulatory, or business changes. Material changes will be posted on luxioio.pro with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.
Contact Information
Contact our privacy team at: luxioio, 120, ARD. NK. 1021, Amphoe Bung Khla District, Bueng Kan Province 38000, Thailand. Email: [email protected]. Phone: +66949693499. Business ID: 7036908142342.